After-hours intake · for small law firms
They call.Probbie answers.You review the brief.
When a caller reaches voicemail, you may not learn what they needed until later. Probbie's pilot is designed to collect the intake details, flag possible urgency, and give your team a brief to review and follow up.
How it works
A missed call in, a brief out.
Calls forward after hours
For a pilot, we test conditional forwarding with your carrier and office number. You choose which missed-call periods to cover and how to turn forwarding off.
Probbie answers for the office
The intended greeting identifies an automated intake assistant. We set your practice areas and intake questions, then test how it responds when callers take the conversation off script.
You review, then confirm
Review the call summary and transcript, then decide what happens next. A requested consult time is never presented to the caller as a confirmed booking.
The morning after
A brief your team can act on.
This fictional example shows the intended summary: the matter, the other party, and the questions only your firm can answer.
- Caller
- Danielle Moreau
- Callback
- (403) 555-0184 — reachable after 5 pm
- Matter
- Personal injury — motor vehicle
- Other party
- Kevin Aldous (driver)
- When
- Tuesday evening, this week
- Consult
- Requested Thursday 9:00 — pending your confirmation
What happened
Rear-ended at a red light on Macleod Trail. Seen at urgent care Wednesday; neck and shoulder pain since. The other driver's insurer has called twice asking for a recorded statement, and she has not given one.
Questions held for the lawyer — verbatim
- — “Do I have to give the insurance company a statement?”
- — “What is a case like this even worth?”
Illustrative urgency: insurer pressing this week · Consult requested, not confirmed
Taken down like a good paralegal would
The pilot aims to capture the name, callback, matter type, other party, and key dates in the order callers naturally provide them.
Their questions, held — never answered
The intake rules direct questions such as “do I have a case?” to the lawyer and aim to preserve the caller’s wording in the brief.
Urgent sorted from routine
Your definitions decide what gets flagged. The assistant can record a preferred consult time; your team confirms availability and decides how to handle urgent matters.
Everything on file
Review the call summary and transcript in the demo. Delivery, alerts, and quality checks are agreed and tested for each firm before activation.
Specimen brief — names are fictional
Built for the profession's rules
The boundaries we test.
No legal advice
The intake instructions direct legal questions to the lawyer. We review calls for mistakes before a firm relies on the workflow.
No case assessments
“Do I have a case?” goes to you, in the caller’s own words, unanswered.
No outcome predictions
Not what it is worth, not what happens next, not even a range.
No fee quotes
Retainers, contingency, what a consult costs — your conversation, never its.
No deadline advice
It captures when things happened. What that means for a limitation period stays with you.
No pretending
The assistant is instructed to identify itself as automated. The firm reviews its greeting and relationship disclaimer before a pilot.
These are the boundaries we design and test with each firm. The fictional demo lets you inspect a call summary and transcript. A real pilot starts only after the full call path, disclosures, and review process have been checked.
One brand, two tools
One brand. Two tools.
Probbie already prepares Alberta probate draft-form packages for review.
Answers is a separate intake pilot for firms that want help with missed calls.
Probbie answers
After-hours and overflow intake for call-in practices — personal injury, family, criminal, immigration, estate. Grounded in your matters, your urgency rules, your consult windows.
“They call. Probbie answers. You review the brief.”
Probbie prepares the forms
Alberta probate draft-form preparation — plain-English questions in, a Court of King's Bench draft package out, for review before filing. $349 once per estate.
“You answer. We fill the forms. You review.”
See the forms productFounding firms
Start with your firm. One supported month.
A 30-day pilot with setup and a weekly review. We agree on the intake workflow, included call volume, and terms before any service starts.
Agreed coverage
Nights, weekends, overflow or court days — choose the coverage and call volume for your pilot before it starts.
Your intake, not a script
Your practice areas, your questions, your urgency rules and consult windows, grounded per firm.
The morning brief
A structured call summary and transcript for your team to check and act on.
Quality review
We test the firm’s intake boundaries and review early calls together before expanding coverage.
Setup is done with you, and the first calls are reviewed together.
Fair questions
What you would want to know first.
Hear what the caller needed.
Try the fictional demo firm, ask a difficult intake question, and inspect the resulting brief and transcript. Tell us where the conversation falls short.
Probbie collects intake and consult requests · the firm confirms next steps · Built in Calgary